Barbara Ussery
Objective
Technical Writing/Web Content Management/UI Design
Through the use of empathy and humor while working with clients, I enable them to strengthen their Internet presence by producing web sites custom-tailored to their business requirements. Adept at staying current with leading-edge technology, I am recognized by managers and peers as the go-to person who consistently exceeds expectations. I also bring a demonstrated ability to communicate complex subject matter to professionals of all levels on both technical and non-technical subjects. Experience Summary
Managerial experience includes supervision of groups up to 15 in both retail and call center environments.
Project management experience includes retail marketing campaigns and website projects of varying scale and complexity.
Technical skills/knowledge include relational database concepts, SQL, MS Access, MS Office, Adobe Photoshop, Dreamweaver, image capturing and processing, HTML, XHTML, ASP, CSS, JavaScript, UML, WAP, technical documentation, web site construction, Microsoft Windows (9x, 2000, XP), networking, security, contract and Internet law.
Career History
CNIC Health Solutions, 7/2008 - Present
On-line Services Specialist; Check Run Specialist
- Using HealthX Content Management System to support multiple clients in Third Party Administration environment
- Performing System Administrator duties for the Benefit Informatics report analyzer site (setting up groups and relationships; scheduling reports)
- Writing new documentation for department procedures, leading to superior staff development
- Responsible for running procedures that release reimbursement and health insurance checks
- Creation and manipulation of graphics for custom-branded sites
- Creating instructional documents for client use
- Assisting in creation/reformatting of marketing materials
- Creating instructional and sales-oriented PowerPoint presentations for Account Management team
- Providing phone support to assist with customer queries regarding portal usage
- Assisting coworkers with computer issues
- Creation of websites for clients to showcase their plans
Internet Connection, LLC 10/2007 - 5/31/2008
UI Designer, Technical Writer, Technical Support
- Designed sites supporting mobile technologies
- Graphics design
- Multi-browser support testing
- Provided tier one technical support for DSL and dial up customers
- Streamlined and updated existing company documents
- Wrote new documentation for developmental procedures
Standard & Poor's 02/2006 - 10/2007
Document Specialist I
- Timely sourcing of company financial data from the Internet and direct company contact.
- Monitoring and cleanup of anomalous financial information received though company automated systems.
- Functional role as Ops Support for production staff. These included database changes, troubleshooting and repairing desktop applications. Admin duties for ImageNow (document management system), departmental databases and technical documentation.
Sherman Tank Company 11/2003 - 02/2006
Web designer, Administrative assistant, Store manager
- Designed, developed and updated company website.
- Creation of template-based HTML newsletter to assist in advertising (still in use and managed by my consulting company)
- Created manuals documenting company procedures. This facilitated consistent training and more productive staff.
- Assisted in payroll, bookkeeping, filing, and assorted office duties such as correspondence with suppliers and clients.
- Developed ads for use in nationally published trade magazines, resulting in higher percentage of customer inquiries and enabling sales to areas outside the immediate customer base.
- Functioned as IT department. Built/maintained peer-to-peer office network and computer.
Barbsworld Web Design & Consulting 03/2000 - Present
Owner and Lead Consultant
Services provided:- Database and Graphics design and implementation
- Dynamic HTML and ASP functionality for interactively receiving and delivering information.
- Search engine optimization, including Google AdWords.
- Website Usability consulting
- On-going support and maintenance
- Sherman Tank Company
- All Aquatic Wholesale
- Stonehenge Capital
- Chef a la Slim
- RGKrause.com
- Governor's Island Brats
- Highland Hills Judo Club
- Kari Gabrielle
- KW Menus
- PsychAPRN.com
Education and Training
| B.S. in Electronic Business Management | Westwood College | 2005 |
| A.S. in Software Engineering | Westwood College | 2003 |